Privacy Policy

Last updated: [August 2025]

1. Introduction
   Curio Tech (“we,” “us,” “our”) respects privacy and is committed to protecting personal data. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to visitors, prospects, customers, and website users.
2. Who We Are
   Curio Tech
   Plot No. 116-C, Water Land Industrial Area, Saggian Bridge, Lahore – Pakistan
   Phone: +92 321 4994938, +92 339 4035938
   Email: curioirfan@gmail.com
3. Information We Collect
   3.1 Information provided directly by users

• Contact details: name, company, job title, email, phone number.
• Inquiry details: product interests, project requirements, messages.
• Sales and service data: shipping/billing address, purchase orders, invoices, service tickets, warranty claims, calibration or qualification records (IQ/OQ/PQ).

3.2 Information collected automatically

• Device and usage data: IP address, browser type, operating system, referring pages, pages visited, time and date, session duration, and similar analytics.
• Cookies and similar technologies: small files stored on devices to remember preferences and measure site performance. See “Cookies” below.

3.3 Information from third parties

• Business partners, distributors, payment and logistics providers, and publicly available sources consistent with applicable law.

4. How We Use Information
   We process personal data for the following purposes:

• Responding to inquiries, providing quotations, and communicating about products or services.
• Processing orders, deliveries, installations, qualification, calibration, and after‑sales support.
• Improving our website, products, documentation, and customer experience.
• Sending service notices, safety updates, warranty information, and policy changes.
• Marketing communications (with consent where required), including product updates, events, and promotions.
• Compliance with legal obligations, record keeping, fraud prevention, and protection of our rights.

5. Legal Bases for Processing (where applicable)

• Performance of a contract or to take steps at the request of the data subject prior to entering into a contract.
• Legitimate interests (e.g., business administration, security, quality improvement) balanced against data subject rights.
• Consent (for certain marketing or cookies where required).
• Compliance with legal obligations.

6. Sharing and Disclosure
   We may share data with:

• Service providers and processors (hosting, analytics, payment, shipping, installation, calibration, support).
• Business partners and distributors to fulfill requests in relevant regions.
• Professional advisers (auditors, legal counsel) and authorities where legally required.
• In connection with a business transfer (merger, acquisition, asset sale), subject to appropriate safeguards.
  We do not sell personal data.

7. International Transfers
   Data may be processed in countries outside the user’s residence. Where required, we implement appropriate safeguards (such as contractual clauses) to protect personal data during transfers.
8. Data Retention
   We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, including legal, accounting, or reporting requirements, warranty obligations, service history, and compliance records.
9. Security
   We implement technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure; residual risks remain.
10. Your Rights
    Depending on jurisdiction, users may have rights to:

• Access a copy of personal data.
• Request correction or deletion.
• Object to or restrict processing.
• Data portability.
• Withdraw consent at any time (does not affect processing before withdrawal).
  To exercise rights, contact us at curioirfan@gmail.com. We may need to verify identity before responding.

11. Marketing Preferences
    Users may opt out of marketing emails by using the “unsubscribe” link in our messages or by contacting us. We may still send transactional or service communications.
12. Cookies and Similar Technologies
    12.1 What are cookies?
    Cookies are small text files placed on devices to ensure the site works properly, remember preferences, and analyze usage.

12.2 Types of cookies we may use

• Strictly necessary: enable core site functionality and security.
• Functional: remember preferences such as language.
• Analytics: help us understand site performance and improve content.
• Marketing: measure campaign effectiveness and, where applicable, personalize content.
  Where required by law, non‑essential cookies are used only with consent. Browser settings can be adjusted to block or delete cookies; some features may not function correctly if cookies are disabled.

13. Children’s Privacy
    Our website, products, and services are intended for business professionals. We do not knowingly collect personal data from children. If a child’s data has been provided, contact us to request deletion.
14. Third‑Party Links
    Our website may contain links to third‑party sites. We are not responsible for their content or privacy practices. Review their policies before providing personal information.
15. Industry and Regulatory Data
    Certain service records (e.g., installation, qualification, calibration) may be retained to meet quality, audit, and regulatory obligations. Access to such records is controlled and provided to authorized personnel only.
16. Changes to This Privacy Policy
    We may update this Policy from time to time. The “Last updated” date indicates the latest revision. Continued use of the website after changes means the updated Policy is accepted.
17. Contact Us
    Questions or requests regarding this Privacy Policy or personal data can be sent to:
    Curio Tech
    Plot No. 116-C, Water Land Industrial Area, Saggian Bridge, Lahore – Pakistan
    Phone: +92 321 4994938, +92 339 4035938
    Email: curioirfan@gmail.com